Softline Premier Services - a comprehensive approach to problem solving.

The task of Softline Premier Services is to proactively support the IT infrastructure.

These are services aimed at increasing the level of infrastructure maturity, its stability, performance, security in terms of technologies based on Microsoft products.

The work is carried out directly at the customer's site by highly qualified Softline engineers using specially designed tools.

The services provided are strictly regulated, have a specific result, output value and implementation period.

If you manage a large and complex IT infrastructure that has evolved over the years and passed from generation to generation of administrators, then there is obviously a number of deeply hidden problems accumulated in it, possibly due to bad historical decisions. Because of these problems, the performance of business systems, their fault tolerance and security often suffer. To eliminate these flaws, the work of highly qualified specialists is not enough, and it is necessary to use automated survey tools.

Softline specialists help to systematically and structurally approach the survey and fundamentally study the system, find out the source of the malfunction and assess the correctness of building the IT infrastructure, instead of solving individual problems.

The work is carried out in a comprehensive manner in several key areas:

• Survey of the customer's infrastructure in terms of its compliance with the vendor's best practices, industry practices, and infrastructure support requirements. With the help of specialized tools, we collect a large amount of information about the current configuration, events, its performance and generate a report on the deviation of the existing infrastructure from the reference one, indicating recommendations - in which area the infrastructure should be developed, with technical immersion for the customer's specialists in what exactly we are checking in the infrastructure, why it is important and what risks they carry if the found comments are not corrected. This is the first level of work that is done using any of the Microsoft technologies at the customer's choice, for example, Active Directory, Exchange Server, SQL Server, SharePoint Server.
• Creation of disaster recovery documentation. These are documents regulating the work of the customer's specialists in various situations of damage or data loss. The documents include working with a backup strategy, customer SLA and conducting fire drills, in other words, training works to restore infrastructure in various situations.
• Performance improvements, primarily in SQL Server and business solutions using SQL Server technologies.
• Improving security in terms of Microsoft technologies. Our engineers, knowing about the typical problems of operating Microsoft products, have ready-made package solutions to close the known attack vectors on the customer's infrastructure.
• In addition, our services include training. These are proprietary courses created by Softline engineers, where customers' specialists, who already know their products well, are deeply immersed in certain narrow topics, such as performance analysis, infrastructure protection, and solving problems in the use of appropriate technologies.

For whom?

Softline's premier services are suitable for customers in various fields of activity: industry, retail, telecommunications, and all enterprises using Microsoft technologies in business-critical solutions.

Why Softline?

We do not have a minimum binding contract

The catalog contains specific services with execution time and scope of work.

The unit of sale is one specific work. You can choose any element of the infrastructure and the service that is critical for it at the moment, for example, an analysis of the optimization of the performance of accounting systems, the creation of a disaster recovery plan or a training course for pumping skills.

Exclusivity

Prime support services are quite rare, which until recently were provided only by the vendor itself. At the moment, we offer a unique expertise and a set of tools for providing such services, created by Softline.

The software we use during work is available in open source

You can see what data is being analyzed and what happens in the system during our work, and you can be sure that no data goes outside your IT infrastructure.

The purpose of this service is to provide you with confidence in a stable infrastructure that does not contain hidden risks, as well as to ensure the most effective return on investment in the products purchased and deployed.

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