Softline specialists have implemented a number of large-scale projects in IT infrastructure and processes management (ITSM).
ITSM (IT Service Management) is a concept that covers services deployment and automation, management and maintenance. The ITSM system implies shifting the focus from the technologies to business processes. ITSM implementation involves the ITIL knowledge base, which is a description of the best practices in the work of IT departments.
Package of ITSM solutions allows building of an effective system for IT services functioning monitoring - from designing a service approach to automating the key functions.
Benefits for Business
IT focused on business problems
Dynamic response of IT to business needs
Thorough reduction of business risks connected with IT
Better IT productivity
Elimination of hidden and unplanned expenditures for IT
Benefits for IT
Optimization of IT staff work
Improvement of quality of services
Objective assessment of IT services quality and the work of IT service operation by key performance indicators
Improvement of user interaction
Decrease in non-productive working time
Utilization of accumulated experience
Benefits for Business Users
Improvement in service
Centralized support service for any requests
Traceability of the requests
We have extensive experience in ITSM deployment, competence of leading IT vendors, highly qualified team of experts and specialists. Softline specialists have implemented a number of large-scale projects in IT infrastructure and processes management (ITSM).