Information block was created by Softline experts from Argentina with the assistance of specialists from the Chilean representative office. To visualize the progress in execution of requests for IT services, the corporate portal was integrated with Microsoft System Center Service Manager solution. Thanks to such integration, the bank employees can now see the progress in provision of internal IT services and workload of IT professionals, as well as verify compliance with SLA. 

"We have received an IT infrastructure management tool that allows not only to control the state of IT services, but, in addition quickly makes necessary changes. It is very important for us to provide remote consulting on technical support requests within the shortest terms. Local mobile device management is another important product benefit: it simplifies maintenance using the tools built into device operating systems."

Softline experts used Microsoft Assessment and Planning Toolkit to analyze the client’s IT infrastructure comprising 250 workstations in the client’s branches in Russia and the CIS. Following the project results, they assessed that the SAM CyberSecurity maturity level of the client is high and the IT asset management level is rational. Softline recommended to implement Enterprise Mobility + Security (EMS) to process personal data and work with confidential information. 

Softline experts analyzed the IT infrastructure in each of the business units — 7 servers and 223 workstations in total — with Microsoft Assessment and Planning Toolkit. Besides basic Microsoft software true-up, the project included cybersecurity assessment in accordance with 20 main cyber threat protection criteria. Softline specialists suggested to optimize the Microsoft SQL Server usage due to migration of 1C database to Microsoft Azure.

We opted for Canon and HP equipment, which completely meets the strict internal standards of the international hotel network. Workstations, office equipment, LCD panels and sound equipment had been delivered in due time so that the hotel was 100% ready by the opening date.

We consider Softline to be one of the most competent IT service providers on our market, and the works performed by the partners’ specialists under the Microsoft Enterprise Agreement (EA) for Microsoft software delivery prove it again. Both the software components and the contract terms completely meet the strategic goals of our company.

Implementation of a project management system powered by Microsoft Project is an important stage of our company development. We received a management tool that enables both the control of the project progress and proactive change management to maintain the quality of service. We would like to thank Softline for the high quality of service and wish you every success!

AtaBank would like to express its gratitude to Softline Education Center for organizing a course for the bank employees. Advanced professional training is an important component in any business. Personnel training should inspire the employees to continue their professional growth and achieve new goals. It is especially pleasant when training courses are easy and interesting — and Softline courses never fail to meet our expectations. We have been working with Softline since 2007, and we would like to thank you for cooperation and understanding.

We chose Softline Education Center as our education service provider because it met all our requirements to the quality of training and service. The Center has managers that can promptly help selecting the most suitable and useful course from a wide range of options, very good training class equipment, and, of course, high-qualified trainers. Another advantage of this Education Center is its flawless reputation.